Cell Shop 360 provide 15 days warranty on all repairs and when you buy device from us its covers 30 days.
Q: Do I need to provide screen password / lock code?
Yes, because one we fix the phone we want to check phone hardware such as camera is working or not.
Q: Can Cell Shop360 unlock my phone?
Yes, We provide variety of repairing/unlocking services.
Q: Can Cell Shop 360 remove Apple I-Cloud?
No, Apple I-cloud cannot be removed. To bypass I-cloud you will need email and password for the account that was used to setup on that device.
Q: Does Cell Shop 360 Charge diagnostics fee?
Diagnostic is free, besides water damage phones
Q: Where is the Cell Shop 360 Dallas store located?
Cell Shop 360 Dallas location is located at “8238 E R L Thornton Freeway, Dallas, TX 75228”.
Q: Where is the Cell Shop 360 N Dallas Store Located?
Cell Shop 360 N Dallas is located at “13021 Coat Road Suite 224 Dallas TX 75240”.
Q: Where is the cell Shop 360 Forest store located?
Cell Shop 360 Forest is located at “9191 Forest Lane Dallas TX 75243”.
Q: Can I buy repair parts from Cell Shop 360?
No, we don’t sell parts.
Q: How long will it take to repair my device?
Each device and repair has different time periods but something like screen repair can be done in less than 30 mins.
Q: What areas do you service?
We serve is DFW Metropolitan Area.
Q: What is your phone numbers?
> Our Dallas location Phone Number is (972) 982-2085 > Our N Dallas phone number is (214) 964-0066
> Our Forest Location phone number is 972-656-9341
Q: Are appointments needed?
No, but if you wish to set an appointment, please click here:
Book Appointment
Q: What kind of devices do you repair?
We Repair all Brands and model Phones, Tablets and smart watches.
Q: What are Cell Shop 360 store hours?
Our all 3 locations hours are 10:00AM to 08:00PM.
Q: Can I bring my own repair parts?
That’s Fine, we can use your parts and fix your device but there will be no warranty offered on that repair since we don’t provide parts.
Q: What do I need to do if I drop my phone in water?
Dry the phone with towel and turn it off so it won’t damage mother board. Bring your device to one of our location and we will diagnose it for you.
Q: Does Cell Shop 360 work on computers?
Yes, we provide desktop, laptop and Mac repairs. (services include: new operating system install, virus removal, upgrade, SAAS/PAAS installation, parts replacement, office365 installation, server 2010/2012 installation and much more.
Q: What is the difference between new phones and refurbished phone?
New Phone are un-opened box packet phone and refurbished phone are used phone which had their parts replaced such as screen.
Q: Can Cell Shop 360 backup data on my device?
Yes, we can in some cases but depends on damage. If you bring device for repair, it’s you responsibility to save your data before repair, we are not responsible for any data loss.
Q: My phone doesn't charge. How can I tell if it's the charging port or battery?
> In case of charging port, check to see if the port is loosen or has dirt or has burn spot.
> In case of battery check to see it charges very quick but also dies within 10-15 min of use then most likely need to be replaced.
Q: I drop my device in the water, what are the chances it will survive?
Depends on how much water got inside of the device, commonly its 50% chances either it will work or it doesn’t.
